Last updated: 2 November 2026
This Refund Policy explains when and how you get your money back for a Denaro founding membership bought on www.usedenaro.com. It is part of our Terms of Service. Words such as "Service", "pending" and "activation date" have the meaning given in the Terms.
At a glance
- Pending Services (not available to you yet): full refund at any time.
- Activated Services: full refund within 30 days of the charge or of the activation date, whichever is later. For Foreign Affairs, this applies until you file a visa application through Denaro.
- After 30 days: you can cancel at any time to stop the next renewal, and you keep the Service until the end of the year you paid for.
- If we change, stop or fail to launch a Service, you get your money back for the part you cannot use.
1. Pending Services: full refund at any time
Your membership is a founding pre-order. Until a Service becomes available to you, it is pending, and you can ask for a full refund of everything you paid for it at any time. This includes renewal charges for a Service that is still pending.
2. Activated Services: 30 days
You can ask for a full refund of an activated Service within 30 days of the later of these two dates:
- the date you were charged for it (your purchase or your yearly renewal);
- its activation date, as stated in the activation email.
Foreign Affairs. Once you have filed a visa application through Denaro, the Foreign Affairs Service for that membership year is no longer refundable, because the work behind the application has been done.
3. After 30 days
After the 30-day period, the current year of an activated Service is not refundable. You can cancel at any time to stop the next renewal, and the Service stays available until the end of the year you paid for. We email you a reminder at least 30 days before each renewal.
4. When we always refund the unused part
You get a refund for the unused part of the year of an activated Service, and a full refund of a pending Service, when:
- we stop offering the Service, or we decide not to launch it;
- we cannot offer the Service in the country where you live;
- we significantly reduce what the Service offers and you cancel it;
- we make a significant change to the Terms and you cancel before it takes effect;
- we end your membership for a reason that is not your fault.
The unused part is calculated day by day from the date the Service ends.
5. Your legal right of withdrawal (EU, EEA and UK)
If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you can withdraw from your purchase within 14 days of the purchase date without giving a reason.
At checkout you asked us to start your access immediately and acknowledged that you lose the right of withdrawal for a Service once you have used it. If you withdraw after you have started using a Service, we may keep an amount in proportion to what we provided before you told us, as EU and UK law allow. In practice, sections 1 and 2 of this policy usually give you a full refund anyway.
To withdraw, send us a clear statement by email to support@usedenaro.com or by post to the address at the end of this policy. You can use the model form below; you do not have to. We refund you within 14 days of receiving your statement, using the payment method you used to pay.
Model withdrawal form
To: Denaro Technologies Inc., 2810 N Church St STE 88593, Wilmington, DE 19802, United States, support@usedenaro.com
I hereby give notice that I withdraw from my contract for the provision of the following service(s):
Ordered on:
Order number (on your receipt):
Name:
Address:
Email address used at checkout:
Signature (only if this form is sent on paper):
Date:
6. What we cannot refund
- Government, consular and other third-party fees, such as visa fees, apostilles and translations.
- Fees you pay directly to a partner under the partner's own terms. The partner's refund rules apply to them.
- Fees your bank or card issuer charges you, for example for currency conversion.
7. Founding card
The founding card has no separate price. If you get a refund for every Service before the card ships, we do not ship it. If it has already shipped, you can keep it.
8. Founding price after a refund
When you get a refund for a Service, that Service ends together with its founding price. If you buy it again later, the price on that later date applies.
9. How to ask for a refund
- Write to support@usedenaro.com from the email address you used at checkout.
- Include your order number (it is on your receipt) and the Services you want refunded.
- We confirm your request within 5 working days.
- We send the refund within 10 working days of our confirmation, to the payment method you used to pay.
Refunds are made in US dollars, for the amount you actually paid for that Service. If you used a promotion code on several Services, the discount is shared between them in proportion to their prices. Your bank may take a few more days to show the refund, and if your card is in another currency the amount you see can differ because of exchange rates.
10. Chargebacks
If something went wrong with a payment, please contact us first. We can usually solve it faster than a chargeback. Your right to dispute a charge with your bank is not affected.
11. Changes to this policy
We may update this policy. The version in force on the day of your purchase or renewal applies to that payment, unless a later version is more favorable to you.
12. Contact
Denaro Technologies Inc.
2810 N Church St STE 88593
Wilmington, DE 19802
United States